Privacy Policy

Blueflame Labs Pvt. Ltd. ("Blueflame Labs", "Company", "we", "our", or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, interact with us, or use our services.

This Privacy Policy is intended to comply with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR), the UK GDPR, the UK Data Protection Act 2018, and the Digital Personal Data Protection Act, 2023 (India), where applicable.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Blueflame Labs Pvt. Ltd. is a technology consulting and digital transformation company providing services including:

  • Salesforce Consulting
  • Microsoft Solutions
  • Oracle NetSuite
  • AI & Automation Solutions
  • Application Development
  • Managed Services
  • Cloud & Integration Services

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us using the details provided at the end of this document.

2. Information We Collect

We may collect the following categories of personal information:

Information You Provide
  • Full name
  • Company name
  • Email address
  • Telephone number
  • Job title
  • Country or region
  • Information submitted through enquiry forms, support requests, or other communications
Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Date and time of website access
  • Pages visited
  • Referring website
  • Cookie and analytics information

3. How We Use Your Information

We use your personal information for legitimate business purposes, including to:

  • Respond to enquiries and requests
  • Provide our products and services
  • Prepare proposals, quotations, and contracts
  • Deliver customer support
  • Manage our business relationship with you
  • Improve our website and services
  • Send marketing communications where legally permitted
  • Maintain website security
  • Prevent fraud and misuse
  • Comply with applicable legal and regulatory obligations

4. Legal Basis for Processing

Where GDPR applies, we process personal data on one or more of the following legal bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests pursued by Blueflame Labs
  • Protection of vital interests where applicable

5. Cookies

Our website uses cookies and similar technologies to:

  • Ensure website functionality
  • Improve user experience
  • Analyse website traffic
  • Measure website performance
  • Enhance website security

You may manage or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.

6. Marketing Communications

Where permitted by applicable law, we may send newsletters, event invitations, service updates, or other marketing communications.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

7. Sharing of Personal Information

We do not sell or rent your personal information.

We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • Cloud hosting providers
  • CRM and business management platforms
  • Email service providers
  • IT and security service providers
  • Analytics providers
  • Professional advisers
  • Government authorities where legally required

All third parties are required to protect personal data in accordance with applicable privacy laws and contractual obligations.

8. International Data Transfers

As a global technology services provider, Blueflame Labs may transfer personal information across international borders where necessary to provide our services.

Where required by applicable law, we implement appropriate contractual, technical, and organisational safeguards to ensure that personal information remains protected during international transfers.

9. Data Security

We maintain appropriate technical and organisational security measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

These measures include administrative, technical, and physical safeguards appropriate to the nature of the information processed.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purposes described in this Privacy Policy
  • Provide our services
  • Comply with legal, regulatory, tax, or accounting obligations
  • Resolve disputes
  • Enforce contractual rights

When personal information is no longer required, it is securely deleted or anonymised.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Request restriction of processing
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Request a copy of your personal information in a portable format
  • Lodge a complaint with the relevant supervisory authority or regulatory body

We will respond to legitimate requests within the timelines required by applicable law.

12. Third-Party Websites

Our website may contain links to third-party websites

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any external websites they visit.

13. Children's Privacy

Our website and services are intended for business users and are not directed toward children under the age of 16.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, legal requirements, or regulatory obligations.

The revised version will be published on this page with an updated Effective Date.

15. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Blueflame Labs Pvt. Ltd.

Email: privacy@theblueflamelabs.com (or your designated privacy contact email)

Website: https://www.theblueflamelabs.com